Using ITIL® to deliver Lean, Agile IT Services

ITIL (Information Technology Infrastructure Library) is a project management framework devised to optimise the design, transition, and operation of IT services within an organisation. The goal is to integrate the stages seamlessly and achieve predictable service delivery. Using the ITIL framework, we baseline client services then implement the cyclical controls required to continually re-align services with changing business and user needs. Our ultimate objective is to help our clients to continually improve user engagement, increase revenue and lower costs.

In this infographic, we outline the nine principles that underpin our approach to using ITIL. Click here to read the full infographic.